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 WHY DO COMPANIES ASK FOR YOUR UPS ADDRESS?

When we began providing printing services for our customers (in order to

provide full publishing services), little did we realize that so many people

would get so upset and negligent in providing us with a simple UPS address

to ship their order to them. Therefore, I hope this report helps.

UPS is short for United Parcel Service. They are a separate company from

the United Postal Service and for some reason or another _ cannot reach an

agreement to deliver mail to a post office box address. This makes it hard

for all of us in mail order, but there is a way around that: Provide a UPS

shipping address when you place a large order.

What is your UPS shipping address? Your STREET address or anything other

than a post office box. Everybody has a UPS shipping address. My mother

lives in a town of 300 people and all her mail goes to a post office box.

It's required for every citizen in Dante, Virginia to have a post office

box and to use it as their address. However, her UPS shipping address is:

Third House on Rte 1420. Yes! Bizarre as it seems _ everyone has a

UPS shipping address. If you don't know yours, simply call your local

United Parcel Service and find out what it is.

Why don't mail order dealers just ship your printing or product orders by

Parcel Post or 3rd class through the post office? Several reasons _ and

good ones:

1. Most mail order dealers have a UPS account. This means the

UPS truck comes right to their door every day and picks up packages.

They don't have to haul heavy packages in the car, drive to the

post office and stand in line to pay a clerk. Besides _ the cost is

only $5 per week for anybody to open up a UPS account and if you are

shipping packages several times per week _ the $5 cost is certainly

justified!

2. The customer saves a lot of money when a dealer ships their package

by UPS. Shipping 1,000 envelopes (13.7 lbs) would cost around $6.00

at the post office but only $2.60 by UPS.

3. The customer will get their order quicker. If a dealer mailed the same

package to you through the post office it could take from 2-3 WEEKS for

you to receive. UPS only takes 2-3 DAYS in most cases!

4. The customer's order is automatically insured for up to $100 by UPS.

If the dealer mailed the same package through the post office, he or

she would have to pay an additional charge for insurance.

You should now be able to see "why" providing your printer or mail order

company with a UPS shipping address is as important to you as it is to them!

However, some people don't want anything shipped directly to their home

because they might not be there or a family member might get the package

instead. UPS has a bad reputation for leaving packages inside a screen

door if no one is home _ opening up the opportunity for theft.

Therefore, you have 4 choices: (1) You can have the package delivered to

your employer's address (or wherever you might be during the day); (2) to

a friend or neighbor's address (who is home most of the time); (3) leave a

note on your door to NOT leave any UPS packages and pick them up yourself;

or, (4) pay an additional postage charge for the dealer to ship your order

to your post office box address.

The best rule of thumb for determining additional cost in sending to your

post office box address would be about 40% ADDED on to the total amount of

your order. Why 40%? Isn't that too much for shipping charges? You must

remember: not only does the dealer (or printer) have to pay the additional

postage charges but they have to haul it to the post office themselves

during office hours, take time away from their daily business, stand in

line holding a heavy package and drive back home. For our printer, this

is a 18 mile round trip. (Not everybody visits the post office everyday,

even though they are in mail order.)

Just recently we received a rude comment from a customer who refused to

provide us with his UPS address and demanded we ship to his post office

box. He said: "I'm not in the UPS business and I'm not in the phone

business _ I'm in the mail order business!" (He didn't want to place a

call to our office to talk to us about this so we didn't have a chance to

educate him on how this situation is out of our control.)

However, the United Parcel Service IS part of the mail order business,

and calling people IS part of the mail order business too.

So the next time you place an order that you know will be sent back to

you in a box (like printing), take the time to make sure you provide the

company with your UPS shipping address OR send extra money!